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Terms and Conditions | Safe First Training

Terms and Conditions

 Student Handbook 2017

Terms and Conditions

Provider # 52241

Welcome to Safe First Training

 Safe First Training is a Registered Training Organisation (RTO) – provider number: 52241. We

offer a wide range of nationally recognised training as well as professional development.

 This handbook contains information on our policies and procedures. Please feel free to contact staff at any time if you have any queries about enrolment, course details or while you are completing your studies. We have a very supportive and friendly team who are willing to assist wherever we can.

 Should you have any questions, problems or concerns, please don’t hesitate to contact us:

 Our Vision

To be the First Choice in providing Safety in the Workplace.

 Our Mission

 “We train people to be Safe, Happy and Healthy @ Work, meeting or exceeding customer expectation.”

 Our Values

 1). Safety

 2). Continuous Improvement

 3). Communication

 4). Integrity

 

Safe First Training has a wealth of experience in workplace safety and health. We acknowledge and appreciate the growing trend and expansion in the construction and mining areas, and provide continuous improvement for workplaces in all areas of legislation and business requirements.

 

Terminology

 ASSESSMENT

 Assessment is the process of collecting evidence and making judgments as to whether competency has been achieved.

 COMPETENCY

 Being able to perform and demonstrate the required knowledge and skill in the workplace. The

required knowledge and skill are usually specified as required Standards of Performance.

COMPETENCY STANDARDS

 Define the competencies required for effective performance in the workplace. All nationally endorsed competency standards are expressed in outcome terms and have a standard format comprising of Unit Title, Unit Descriptor, and Elements of Competency, Performance Criteria, Range of Variable and Evidence Guide.

 ELEMENT OF COMPETENCY

 The basic building blocks of the units of competency. Elements describe the tasks which make up the broader function or job as described by the unit.

EMPLOYABILITY SKILLS

Employability Skills Summaries for Training Package qualifications can be downloaded from

http://employabilityskills.training.com.au

 

 EVIDENCE

 Information gathered which, when matched against the performance criteria, provides proof of

competency.

 EVIDENCE GUIDE

 Its purpose is to guide assessment of the unit of competency in the workplace and/or training

environment. The Evidence Guide specifies the context of assessment, the critical aspects of evidence and the underpinning knowledge and skills. The Evidence Guide relates directly to the Performance Criteria and Range of Variables defined in the Unit of Competency.

FAIRNESS

A fair assessment will not disadvantage any person and will take into account the characteristics of the person being assessed, such as candidates of Non English Speaking Backgrounds.

 FLEXIBILITY

Flexibility in assessment allows for assessment either on or off the job at mutually convenient times and situations

 KEY COMPETENCY

 Employment related general competencies that are essential for effective participation in the

workplace.

 MODERATION

 Moderation is the process which ensures that assessment procedures, tools or judgments are valid and reliable.

QUALITY ASSURANCE

 A planned and systematic process of ensuring that the requirements of the assessment system,

competency standards and any other criteria are applied in a consistent manner. Quality assurance mechanisms are an integral part of a well designed assessment system.

 RANGE OF VARIABLES

 Part of a competency standard, which sets out a range of contexts in which performance can take place.

The range helps the assessor to identify the specific industry or enterprise application of the unit of competency.

 REGISTERED TRAINING ORGANISATIONS (RTO)

 Training Organisations that have been registered in accordance with the Standards for Registered Training Organisations (RTOs) 2015​​

 

 TRAINING PACKAGE

 Training packages are a set of learning and assessment resources, which provide a basis for the

achievement of national qualifications as a result of assessment against competency standards. Training packages have endorsed components: national competency standards, national qualifications, national assessment guidelines and also include non-endorsed components, learning strategies, assessment materials and professional development materials.

UNIT OF COMPETENCY

 A unit of competency describes a discrete job or function and is written in terms of workplace

Outcomes. Further developed through elements and performance criteria.

 

 

 

How to Enrol

 Our staff  is happy to discuss the criteria and selection procedures for each training program. Prior to you enrolling in a qualification or unit of competency they can assist you to identify what type of training is suitable for your needs and what, if any, prerequisites are required. Once you are ready to enrol, contact us and we will send you an enrolment form and student handbook. You can either post, or scan and email the enrolment form back to us. Our contact details are in this guide. We accept cheque, credit card, purchase orders or direct deposit payments.

 SFT will assist and support your learning and assess your work. Your training manager will assist you with your Training Plan and any questions or queries you may have.

 Information about the units available to make up each qualification are suggestions only. Your training manager can assist you with unit selection to ensure they meet the packaging rules.

 Unique Student Identifier

 From the 1st January 2015, all students undertaking nationally recognised training will be required to provide their Unique Student Identifier (USI). The USI will make it easier for students to find and collate their Vocational Education and Training (VET) achievements into a single authenticated transcript. The USI will be available online and at no cost. This USI will stay with the student for life and be recorded with any nationally recognised VET course that is completed from when the USI comes into effect on 1 January 2015.

In 2015 Safe First Training will not be permitted to issue any qualifications or Statements of

Attainment to a student who has not supplied their USI or given permission to Safe First Training

to apply on their behalf.

Please contact us if you need assistance applying for your USI.

 

Funded Training

 Construction Training Fund

Established in 1990, this fund (formerly BCITF) provides subsidies for training to eligible people in the building and construction industry. To find out if you are eligible go to www.bcitf.org

Some of our training attracts Construction Training Fund subsidies. Call us for more information.

 

 Language, Literacy and Numeracy Support

 Staff can offer extra support on enrolment if this is required and you are encouraged to approach

Safe First Training at any time if you need extra help. Alternatively we can refer you to the

appropriate external assistance. Assistance available includes career planning, individual coaching,

identifying best options for study and referral to external agencies if appropriate.

  Flexible Learning and Assessment

Training can be delivered in a variety of ways depending on your needs, including on the job, flexible delivery, online, classroom based and Recognition of Current Competencies.

 

Safe First Training specialise in customising training resource materials to suit your workplace

and individual requirements. All training is carried out in consultation with the learner as well as

industry and other stakeholders. We seek feedback from all participants and our policy is to evaluate and improve our services on a continual basis. Assessments are developed to suit your situation and/or workplace.

 

 Flexible learning process:

 1). Decision: Choose your units and/or qualification

2). Enrolment: Fill out an enrolment form and return to us

3). Commencement: We will send you a learning package

4). Study Time: Completing a unit every 6 weeks will require 3 to 6 hours per week (depending on

experience and unit size)

5). Support: You will be allocated a training manager who will contact you about once a month via

email and/or phone

6). Process:

7). Forward your assessment tasks by the due date

8). Receive feedback from your training Manager within 10 working days

9). Competency Development Action Plan (CDAP) if extra evidence is required

10). Completion: Nationally Recognised Statement of Attainment or qualification

 

Should you have any specific requirements in regards to completing training and/or assessment please speak with or see your trainer/assessor.

 

 We can also provide you with a list of text books and retail outlets should you be required to purchase text books and or other resources.

 

Recognition of Prior Learning (RPL)

If you think you have the skills and knowledge to perform a job to workplace standards you may wish to apply for formal recognition of those skills. We acknowledge that skills can be gained in many different ways, for example life experience, work experience, hobbies etc.

 

Our RPL assessment process includes any or all of the following:

 

 Portfolio assessment

 RPL interview

 Skill observation

 Third party validation

 Currency checks

If a student is deemed not competent in a unit after all relevant methods above have been exhausted, or the enrolment term has passed a result of Not Competent will be recorded and the unit expired until re-enrolment.

 

 

 

Safe First Training Policies

 COURSE FEES AND REFUND POLICY

 Should Safe First Training cancel any course, participants are entitled to a full refund or transfer

of funds to a future course. We will refund in full any deposits received for any course that is cancelled.

Safe First Training will not be liable for any claims arising from course cancellation. Full payment

for all courses is required before commencement of course (unless prior arrangements are made with training Manager).

 Registration may be cancelled up to 10 working days prior to commencement of course with students either transferring to another course or receiving a full refund.

Registration cancelled or transferred less than 10 working days but over 5 working days prior to commencement will incur a 10% cancellation/transfer fee. (10% of normal course cost)

If no cancelation is made or cancelation is made less than 5 working days prior to commencement, no refund will be issued unless participant can provide a medical certificate or show extreme personal hardship. Please note transfer is not available within 5 working days of the course.

Another student may be substituted at any time prior to course commencement date should the nominated person be unable to attend. Notification of such changes is imperative.

Safe First Training reserves the right to cancel or postpone a course to an alternative date. All registered participants affected by such change will receive a full refund or be offered to transfer to the next available course.

No refunds will be made after the commencement of the course unless the participant can provide a medical certificate or show extreme personal hardship. In this case fees may be refunded at discretion of the Director.

 

Certificates and Statements of Attainment will not be issued until all accounts are paid in full. Students should verify fees for all courses at enrolment as fees are subject to change without notice.

 

PROCESS FOR ONLINE WHITECARD

The online white card exam is for Western Australian residents or those with a Western Australian address, to comply with Standards for Registered Training Organisations (RTOs) 2015​​

.

As part of Safe First Training quality assurance procedures, we conduct a validation process whereby we determine whether or not the person who is to receive the White card is the person who actually completed the course.  Where it has been identified that a false declaration has been made, the fee is not refunded and the person (candidate) in question shall receive a result that they are not yet competent. A letter explaining the process and outcome is posted along with a receipt. Where the person is un-contactable, a letter is sent, out lining the process and that they need to contact us within 7 days to go through the verification process or they will receive a result that they are not yet competent which will be sent with their receipt.

RE-ENROLMENTS

 You must complete and submit your work within the timeframe as agreed with your training Manager.

If you have not applied for and received a formal extension (see REQUEST FOR EXTENSION FOR

SUBMISSION OF ASSIGNMENT WORK) and decide to continue your studies at a later date you will need to re-enrol. This will incur an administration fee .

 

TEXT BOOKS

 Most courses will require you to purchase text books and learning guides. These will be charged to you at recommended retail prices. Postage and handling charges will be incurred for distance learners. A full breakdown of text book and learning resource costs will be provided before commencement of any course.

REPRINT OF CERTIFICATE/STATEMENT OF ATTAINMENT

 Should you require a reprint of your Qualification or Statement of Attainment, a fee of $55.00 (GST Inc.) will be raised to cover postage and handling, printing and administration for this service before the replacement is sent to you.

 

 SUBMISSION OF WORK

 When you submit your work, no matter how much or how little or by what method (mail or email to your training manager) please include a signed cover sheet clearly identifying who you are and exactly what you are submitting. Work may not be accepted without this cover sheet which is available for download from the Safe First Training website. It is also a good idea to include your name in the footer of each page. If you are sending your work by mail, please keep a photo copy of your work. Safe First Training cannot take any responsibility for lost mail.

 Students must comply with copyright protection provided by the Copyright Act 1968. More information on copyright can be obtained from the Australian Copyright Council and the Australasian Legal Information Institute. Work submitted by students must be original and their own work. If work is used from another source this must be acknowledged and referenced appropriately. If students have worked together on an assessment this should be clearly noted and information provided on the contribution made by each student.

 RETURN OF WORK SUBMITTED FOR ASSESSMENT

 Generally work is not returned. Please do not send in original documents, certificates etc. Once your work is assessed hard copy student work is shredded once assessment is complete. Should you wish to have your work returned after assessment you must notify us in writing at the time you submit it.

If you require us to return your work via post a minimum postage and handling fee of $16.50 (GST Inc) will be incurred, payable before work is returned. We will advise you before posting if the cost will be greater than this. Source evidence from each student is kept in electronic form for audit purposes.

 REASSESSMENT PROCEDURE

 

Clients will be given the opportunity to be reassessed where competency is not achieved within a

reasonable timeframe. Wherever possible reassessment will take place at nominal cost to the client.

Consultation will be undertaken between the student and the assessor to determine a suitable time and place for reassessment.

 

 REQUEST FOR EXTENSION FOR SUBMISSION OF ASSIGNMENT WORK

 

Candidates may request an extension of due date for the submission of work due for assessment if their studies have been interrupted by circumstances beyond their control. Applications for an extension must be made in writing.

If circumstances have changed that will predict an extension being required in the future, please do not hesitate to discuss this with you training manager before the due date where ever possible.

ISSUANCE OF QUALIFICATIONS

 Safe First Training issues qualifications and Statement of Attainment which meet the required

outcomes of a qualification or unit of competency, in accordance with the Standards for Registered Training Organisations (RTOs) 2015 and Australian Qualifications Framework (AQF)​​

. Certificates and Statements of Attainment will not be issued until all fees have been paid and student has a USI number.

 

RECOGNITION OF QUALIFICATIONS ISSUED BY OTHER RTO’S

 We recognise Statements of Attainment issued by other Registered Training Organisations.

 

 GRIEVANCES, COMPLAINTS, APPEALS, DISCIPLINARY PROCEDURES

 

We will respond to complaints promptly with minimum distress and maximum protection to all parties.

 

 We are committed to:

 

. Ethical and responsible management

. An accessible and fair complaints process

 

All complaints will be handled with regard to confidentiality, impartiality, protection from victimisation and procedural fairness. All complaints will be recorded in writing. You will receive written advice of outcomes, including reasons for decision.

 If you are still not satisfied with the outcomes, you can contact the Training Accreditation Council who can provide additional advice. If you believe your grievance is a legal or criminal matter, the matter will be referred to the police or appropriate legal agents. If the appeal or complaint is substantiated, Safe First Training will take prompt action to rectify the problem immediately and any action will be documented, as well as included in the Risk Management Plan, if deemed necessary. If you wish to make a complaint please contact your training Manager and ask for the relevant form.

 

Students are expected to behave honestly and fairly. This means for example that they should not

cheat, collaborate when not authorized, or copy another students work. All outside sources used should be referenced appropriately. If an assessor believes a student has behaved dishonestly in an assessment, for example copied someone else’s work without appropriately acknowledging the source, the assessor will investigate the matter to the extent they believe is necessary. This will include making reasonable efforts to contact the student to discuss the alleged misconduct. Should the matter be minor or unintentional the assessor may dismiss the matter. Should the matter be serious it will be referred on to the Chief Executive Officer for further investigation. Disciplinary action will be taken for serious misconduct. Action could include asking for work to be resubmitted, providing a written warning or cancelling a student’s enrolment.

 

 APPEALS AGAINST ASSESSMENT

 Where an appeal against an assessment decision is made, Safe First Training will ensure that all

details surrounding the decision are fully explained to the complainant and, where possible, the appeal is settled internally.

 

If required, Safe First Training will ensure an external RTO hears the appeal and issues a

judgment accordingly. The complainant will be provided with feedback about the outcomes of the

assessment process and will be provided with guidance on future options in relation to those outcomes.

 

 In the event of an appeal not being settled, Safe First Training will ensure the complainant has all

the necessary contact details for other avenues of appeal, including the State Registering body – the Training Accreditation Council. A record will be kept in the Appeals and Complaints file by the 

Manager of any “issues” arising which could constitute a ‘high risk’ of action a future date.

 CONFIDENTIALITY

 Client information and results will be treated in confidence. Information will not be released to a third party without the written permission of the client. Clients will be asked to sign the consent form for the disclosure of information.

 EVALUATION AND CONTINUOUS IMPROVEMENT

 Evaluation and feedback is welcomed from all our clients to help us to continually improve our services.

An evaluation form will be provided after every training course.

 

 

EQUITY

 Supportive staff is available to assist students with career direction and personal action plans.

  Safe First Training policy will treat all students equally with fair and equal opportunities with no

discrimination.

 A person from an equity group has the same right to study at an educational institution as any other student. To ensure this can happen, Registered Training Organisations must address equity issues to comply with the Standards for Registered Training Organisations (RTOs) 2015​​

Equity refers to the capacity for all learners to achieve results in training and to receive training in an inclusive environment. Inclusive environments acknowledge and value the differences between people and cultures; they include rather than exclude. Registered Training Organisations must also comply with the anti-discrimination legislation that applies within their state or territory. For more information visit the Human Rights and Equal Opportunities Commission website at www.hreoc.gov.au.

 

 DUTY OF CARE

 Safe First Training has Duty of Care Procedures in place to protect the best interests of students and staff.

 SAFE FIRST TRAINING PRIVACY POLICY

Safe First Training is committed to ensuring that the personal information it holds regarding its participants, clients, consultants, job applicants, employees and other individuals is handled appropriately and lawfully, in accordance with the Privacy Act 1988.

Information collected on clients behalf is only used for the purpose of delivery of our services. The information will not be released to a third party without the written consent of the client.

Safe First Training will only collect personal information that is necessary for its business functions and activities, or to comply with legal or regulatory obligations, including:

  • Providing training services
  • Informing participants or clients about additional or upcoming courses available
  • Gathering feedback from participants or clients regarding training for Safe First Training’s market analysis and course development.

When Safe First Training collects any personal information, as far as is practicable, we will provide the individual information about the purpose of collection, the types of organisations (if any) to which we may disclose the personal information (eg. clients, participant records) and any law that requires the particular information to be collected.

Safe First Training will take reasonable steps to protect personal information we hold from misuse and loss from unauthorised access, modification and disclosure, by:

  • Securing all files in appropriate locations
  • Destroying information after the required retention period
  • Ensuring computer security at all times by the use of firewalls and up-to-date virus software
  • Password access to the computer systems
  • Not releasing information to third parties without prior written permission.

We cannot guarantee the security of any data disclosed on-line. Individuals accept the inherent security implications of dealing on-line over the Internet and will not hold Safe First Training or its agents or suppliers responsible for any breach of security.

Rights to access and change personal information

Individuals may access personal information that we hold about you or you can ask us to correct personal information we hold about you. Please contact us via our website, email or by contacting the Managing Director at the address given below. We will endeavour to meet or advise of the outcome of a request within seven (7) business days of receipt. Individuals also have the right to request access to their personal information at any time. This information will be forwarded to you within five (5) working days. For any privacy issues or concerns please contact the CEO, PO BOX 696 Australind WA 6233, Phone: 0447111103 Email: admin@safefirsttraining.com.au

Liability Disclaimer

Safe First Training will use all reasonable endeavours to protect and keep confidential any personally identifiable information in its possession in relation to its clients, subscribers or website visitors. If any confidential or personally identifiable information is accessed by a third party, whether by negligence or otherwise of Safe First Training, its agents, suppliers, contractors, related corporate bodies, affiliates or associated parties, to the extent permitted by law, Safe First Training is not liable for any loss, damage, costs, liability or other form of contribution.

Further information may be obtained on privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s web site at: www.privacy.gov.au

WHAT SAFE FIRST TRAINING EXPECTS OF YOU

 . That you work and interact in ways that demonstrate Safe First Training Values

 

. That you are punctual when attending training sessions

 

. At the completion of each unit, that you submit your assessment to your Training

Manager

 

. That you attempt to meet all criteria in order to be deemed competent

 

. You ensure that you are familiar with the Learning Outcomes relevant to the qualification for

which you are completing

 

. That you maintain a level of commitment to completing the qualification or UOC

 

. That you endeavour to ensure you submit all assessment material to your Training

Manager by the due dates

 

. That you contact your Training Manager if you have any worries or problems with the

course so that they can be resolved as quickly as possible

 

. That if you feel your needs are not being met or you are dissatisfied with the assistance or

service that is being provided to you please contact our CEO Manager on 0447111103

 

 Contact us

 

Postal Address  -PO Box  696, Australind WA 6233 

 

Telephone 0447 111 103

Email  admin@safefirsttraining.com.au         www.safefirsttraining.com.au 

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